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Frequently Asked Questions

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Flowy has 4 modes, each mode offers a different color of light to treat your skin:

BLUE mode - Purificate!

It's the first mode when you turn it on, Use it to kill bacteria from wearing a face mask all day, to control acne breakouts and to balance the production of oil in your face.

GREEN mode - Cleanse! 

It's the second mode and the only one that uses sonic vibrations to scrub your face and deep clean it, its brush design daily exfoliates and polish your skin removing dead cells diminishing pore sizes and increasing regeneration power  

RED mode - Rejuvenate!

The 3rd mode uses HEAT, MICRO-CURRENT and ION technology to melt the skincare products into your skin and at the same time RED LED lights stimulate collagen production while you massage the products.

 PURPLE mode - Regenerate!

The 4th and last mode uses the power of PURPLE LED lights to regenerate your skin from within, purple lights penetrate deep into all the layers of the skin resetting the cells to their steam like form so that they can regenerate faster making your skin look plumper, firmer and GLOWY!


 

Flowy™ uses state-of-the-art LEDs which the deliver a safe amount of lightwaves into your skin. There have been numerous studies including by NASA on how color lights stimulate cells and plants, renewing the skin and even killing the bacteria that causes breakouts.


Unlike chemical peels or laser therapy, LED Lights do not cause burns, they also do not contain UV rays and have been used for long time to treat all types and colors of skin.


avoid direct contact with eyes.


Absolutely. EMS Micro-current uses low-voltage electricity to stimulate muscle and it's safe and virtually painless for you skin. It helps it produce collagen in the dermis for a plumper looking skin. 


Flowy’s warming therapy element heats up to a mild 92F (33C) which gently stimulates and relaxes  your pores for better skin product absorption and toning action. This temperature is very pleasant to the touch and safe.




Flowy is IPX 7 certified which means that it can survive being immersed in water without damage. We recommend drying Flowy with a towel after each use but it is totally safe for use in the shower or the tub during normal bath use.


  • Size: 36 by 66 mm. / 1.4 by 2.59 in.
  • Net Weight: 95 grams / 33.35 oz. 
  • Input Voltage: DC 5V / 1A
  • Rated Power: 4W
  • Rated Volateg Capacituy: 3.7V / 600mAH
  • Waterproof Rating: IPX7
  • INtensity Modes: Four (4)

All your favorite skincare products.


In the near future, Flowy™ will be launching its own line of all-natural skincare products for even more amazing results with natural and organic proprietary formula. 


Just use the USB charging cable included with your Flowy, carefully insert the pointy end of the cable into the back charging port of the device and the other end into any standard USB charging port.

A white light will come up meaning the charging has started. Light will turn green when charging is completed.

The charge can last up to 2 weeks of everyday use (morning and evening routine) depending on frequency of use.


Flowy is a durable, once-off purchase and includes everything you need to get started. However, like a toothbrush it must be replaced periodically, we recommend replacing Flowy at least 6 to 12 months to maintain its rejuvenating power. 


Flowy is antibacterial and very easy to clean!

Simply rinse after each use with warm water and hand soap. Dry and store in a cool dry place away from direct sun light.

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via Credit Cards, Debit Cards, AfterPay, PayPal, AmazonPay, Gpay and ApplePay,

Note that additional exchange fee may apply if your currency is other than US dollars.

Flowy ships worldwide

Our shipping zones are divided in the following categories:

  1. United States, all 50 states including Hawaii and Alaska (all metropolitan areas)
  2. Canada (all metropolitan areas)
  3. Europe I (United Kingdom, Belgium, France, Germany, Ireland, Italy, Luxembourg, Monaco, Netherlands, Portugal, Spain)
  4. Europe II (Austria, Denmark, Finland, Greece, Greenland, Iceland, Isle of Man, Latvia, Liechtenstein, Malta, Norway, Poland, Sweden, Switzerland)
  5. Australia
  6. Rest of the World (All countries not listed above).

All orders will typically be dispatched within 1 business day or the same day if order is placed by 2:00pm U.S EST and will include a tracking number.

Flowy is not responsible for delays, lost or damaged shipments or orders sent to incorrectly, invalid addresses or correct addresses. It is always in our best interests to make sure your shopping experience is smooth and we will assist you as much as possible to trace a missing parcel.

UNITED STATES:

Priority (Free): 3-4 Business Days

Expedited: 1-2 Business Days

You can track your package using our track your order page by clicking HERE



Prior to contacting us, please make sure to track your order by visiting our tracking portal HERE

All shipping inquiries can be sent to support@flowy.store" style="background-color: rgb(255, 255, 255);">support@flowy.store 

Please kindly include order number, full customer name and email address used for checkout.


If you feel like FLOWY is not for you, you can apply for full refund of the purchase price.


To qualify, you must try the device for at least 20 days, but NO LATER than 90 days.


To start a request, please send us an email at support@flowy.store with your name, order number and your request and we will send you instructions on where to ship your device. 


Claimant is responsible for shipping charges.


Items sent back to us without first requesting a return will not be accepted and therefore will not receive a refund.

Flowy comes with a 6-month limited warranty.

If you suspect that your device is defective or stopped working as advertised, please send us an email to support@flowy.store to request a FREE replacement. We will also send you a pre-paid shipping label so you can ship the defective item back to us.

Flowy's warranty does not cover physical damage due to misuse or abuse.



4 Easy Payments

Pay for your purchase in four interest-free installments (due every two weeks).

Nothing Extra to Pay

Always zero interest (0%), never additional fees when you pay on time.

Instant Approval Decision

No long forms to fill out (Yay!). You'll know if you're approved after completing your checkout and your order will be instantly confirmed so we can rush the products to you.


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